Delivery & Returns

Delivery

Your lovely handmade products will be dispatched within 1-2 business days by first class Royal Mail. Orders are shipped Monday – Friday.

UK

1st Class Royal Mail (usually 1-2 Days)

Orders under £75.00 | £3.95

Orders over £75.00 | Free

Q: I’ve realised that I’ve put in the wrong delivery address, can it be amended?

A: To amend any mistakes within your delivery address, please contact us within two hour of placing your order. Unfortunately, once your order has been shipped, we cannot redirect your parcel.

Exchanges and Refunds.

Our aim is that you absolutely love the products and service offered by Secret Spa Organics Limited , however, if you are not completely satisfied then we offer a full and no hassle refund or exchange policy.  Please contact us within 14 days and we will do all we can to remedy the problem! We are unable to offer a refund for gift vouchers. 

Please include your name and order number in with the parcel and we advise obtaining proof of postage. Postage costs are non-refundable. We do not accept responsibility for items damaged or lost in transit or due to circumstances beyond our control.The cost of returning the goods will be the responsibility of the customer and any replacements will be subject to normal delivery charges.

Address for Returns

4 East Rand Polgooth

St.Austell, Cornwall PL26 7AX

My package has arrived and it’s not what I ordered – what should I do?

In the unlikely situation that our dispatch team get your order wrong, please contact: info@thesecretspacornwall.co.uk and we will have this rectified for you as quickly as possible.

Cancellation

If you wish to cancel an order placed on the website then please contact us stating your Secret Spa Organics Limited order number.  If your order has already been dispatched then please refer to the exchange and refund policy above.