Product Terms & Conditions

Terms & Conditions

Prices

All prices are in UK Pounds (GBP) at the current rate.

Payment

Payment for purchases is received at the time of ordering. We accept online payments by all major debit and credit cards, PayPal.  A PayPal account is not necessary to use this form of payment.

What can I do if my payment is declined?

If your payment is declined, please check you have entered all of your details correctly, including your billing address. If you’re still having no luck placing your order, please contact your bank directly prior to emailing info@thesecretspacornwall.co.uk

Cancellation

If you wish to cancel an order placed on the website then please contact us stating your Secret Spa Organics Limited order number.  If your order has already been dispatched then please refer to the exchange and refund policy above.

Offers

15% Off Selected Skincare Products

A discount of 15% off will be available on selected full price items only using the code MARCH15 at www.thesecretspacorwall.co.uk

Offer applies from 1st March 2021 at 08:00 am GMT and ends 11.59 pm GMT Wednesday 31st March 2021.

Discount will be applied to the price of eligible items at checkout using the discount code provided.

This Promotion is not valid in conjunction with any other offer and delivery charges.

The Secret Spa Organics Limited reserves the right to cancel or change this Promotion at any time.

Containers

Due to Covid 19, cosmetic jars may change according to stock levels, there is sometime a shortage of cosmetic jars, so at times you might receive, a clear jar as apposed to an amber cosmetic jar, and a black re cycle lid instead of an aluminium lip.

Copyright

All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled or licensed to the Supplier. They are protected by copyright, trademarks and other intellectual property rights. Unauthorised use of this content is prohibited.

Direct marketing

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email. There is also an opportunity to unsubscribe to this on our newsletters and communication. Alternatively just drop us an email at info@thesecretspacornwall.co.uk

Delivery

Your lovely handmade products will be dispatched within 1-2 business days by first class Royal Mail. Orders are shipped Monday – Friday.

Q: I’ve realised that I’ve put in the wrong delivery address, can it be amended?

A: To amend any mistakes within your delivery address, please contact us within two hour of placing your order. Unfortunately, once your order has been shipped, we cannot redirect your parcel.

Exchanges and Refunds.

Our aim is that you absolutely love the products and service offered by Secret Spa Organics Limited , however, if you are not completely satisfied then we offer a full and no hassle refund or exchange policy.  Please contact us within 14 days and we will do all we can to remedy the problem! We are unable to offer a refund for gift vouchers. 

Please include your name and order number in with the parcel and we advise obtaining proof of postage. Postage costs are non-refundable. We do not accept responsibility for items damaged or lost in transit or due to circumstances beyond our control.The cost of returning the goods will be the responsibility of the customer and any replacements will be subject to normal delivery charges.

Address for Returns

4 East Rand Polgooth

St.Austell, Cornwall PL26 7AX

My package has arrived and it’s not what I ordered – what should I do?

In the unlikely situation that our dispatch team get your order wrong, please contact: info@thesecretspacornwall.co.uk and we will have this rectified for you as quickly as possible.