Products Q & A
I’d like some more info on your products and how they’re formulated, how can I find out?
All information on our formulations, ingredients and product related questions can be found on their individual product pages. Can’t find the answer you’re looking for? Send us a message on email@example.com and we will be happy to help.
Do you test your products on animals?
No! Not at all. We love all creatures great and small!
Are all of your products vegan?
Only our oils, serums, body exfoliant & bath salts are 100% vegan.
Are our products organic?
We will always use certified organic ingredients in our products where possible. We especially are finding at this current time, that there are often ingredients that we use, out of stock and it can make our process a little challenging.
Organic Certification, can be confusing for lots of people and there are quite stringent procedures to adhere to for cosmetic businesses. This is something we will be working towards.
Do we use any nastiest our products?
Secret Spa Organics products are free from artificial chemicals, fragrances, colorants, petrochemicals, phthalates, silicones, DEA, Sulphates or parabens.
Are our products suitable for my skin type?
We have created products which are suitable for all skin types, but if you’re new to skincare and would like some assistance deciding what would work best for you send us an email firstname.lastname@example.org we are happy to help.
Are your products made in the UK?
All of our products are hand made in Cornwall by Sharon Sweet who is our formulator and founder.
Where can I purchase your products?
Our entire product range can be purchased right here on www.thesecretspacornwall.co.uk. You can also connect with us on Facebook and Instagram to get regular updates on our existing and upcoming products.
How long will my products last?
All our products have a Best Before Date. You will find this, along with its batch number on the bottom of the container. The majority of our products have a BBE date between 8 - 18 months from the formulation date. We only ever formulate our products in small batches to retain as much product, potency, freshness and quality. Once open they will usually last a 6 month period. It is also important to use the bamboo spatula provided for your balms, to avoid any cross contamination, this will help preserve your beautiful balms.
Avoid if you have a known allergy to the listed ingredients. Store in cool, dark area, away from direct sunlight. For external use only. Keep out of reach of children. Batch, best before: see under container. *DENOTES CERTIFIED ORGANIC
Why has my product changed consistency?
Some of our wax based products may change in consistency when subjected to high heats. If you do notice that your product has melted a little, just pop it somewhere cool or in the fridge until it hardens up again – and you’re good to go. The colour of oils can also vary from batch to batch.
Remember all of our products are ethically sourced, clean and green, all hand made with love!